FAQ

Welcome to the Royalfeet FAQ page. We believe in complete transparency and want to ensure you have all the information necessary to shop for your premium fragrances with absolute confidence. If your question is not answered below, our Honolulu-based team is available via Live Chat or at support@royalfeet.shop.

SHIPPING & ORDERS

How long will it take to receive my fragrance?
At Royalfeet, we aim for a streamlined delivery process.

• Order Handling Time: 3 – 4 business days (Monday – Friday).

• Transit Time: 5 – 8 business days (Monday – Friday).

• Order Cutoff Time: 5:00 PM (GMT-10:00) Hawaii Standard Time.

• Note: Orders placed after 5:00 PM will begin processing the next business day.

How can I track my shipment?

Once your order is dispatched from our facility, you will automatically receive an email containing your tracking number and a link to the carrier’s website. You can monitor your perfume’s journey in real-time.

What are your shipping charges?

We apply a clear Flat Rate Shipping charge of $15.00 to all domestic orders within the United States. (Note: If you offer free shipping, change this to ‘Free Shipping’)

Can I change or cancel my order?

If you need to make a change, please contact us immediately. We can modify or cancel orders as long as they have not yet entered the fulfillment process. Once the processing time has started, we are unable to make further changes.

RETURNS & REFUNDS

What is the Royalfeet return window?
If you are not completely satisfied, you may return your item within 30 days of delivery. To be eligible, the perfume must be unused, in its original packaging, and in the same condition that you received it.

Who pays for return shipping?

• Damaged/Wrong Items: If the product is damaged (by us or logistics) or if we sent the wrong item, Royalfeet will bear the shipping costs.

• Change of Mind: If you change your mind, you will be responsible for the return shipping costs.

Do you accept exchanges?

We do not offer direct exchanges. To get a different product, please return the original item for a refund and place a new order.

How long do refunds take?

Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed back to your original payment method within 10 business days.

PRODUCT & USAGE

Are Royalfeet fragrances authentic?
Yes. Royalfeet specializes in high-quality perfumery. We provide detailed aromatic specifications (such as Top, Middle, and Base notes) on every product page to ensure you know exactly what you are purchasing.

How should I care for my perfume?
To maintain the integrity of the fragrance, avoid prolonged exposure to direct sunlight or extreme heat. Keep the bottle in a cool, dry place and ensure the cap is tightly closed.

PAYMENTS & SECURITY

What payment methods do you accept?
We accept major credit and debit cards, including 

• Visa
• MasterCard
• American Express
• PayPal  
• Apple Pay
• Stripe

Is my personal and payment information secure?

Yes. The Royalfeet website utilizes SSL encryption technology to protect your data. We do not store your full credit card details on our servers.