RETURN AND REFUND POLICY

At Royalfeet, we take pride in our perfumes. If you are not satisfied, we offer a 30-day return policy compliant with United States consumer protection standards.

1. RETURN WINDOW

You have 30 days from the date of delivery to initiate a return. If 30 days have passed, we unfortunately cannot offer a refund.

2. ELIGIBILITY & CONDITIONS

To be eligible for a return, your perfume must meet these criteria:

• Condition: Must be unused, unsprayed, and in the same condition you received it.

• Packaging: Must be in the original brand box with the security seal/cellophane wrap intact.

• Non-Returnable: We cannot accept bottles that have been opened, sprayed, or show signs of use.

3. RETURN PROCESS

1. Contact us at support@royalfeet.shop with your Order Number.

2. Our team will review your request within 24 business hours.

3. Once approved, we will provide a Return Authorization Number (RAN) and the shipping address for our warehouse.
   Note: Do not send returns to our Honolulu administrative office; they will not be processed.

4. RETURN SHIPPING COSTS

• Damaged, Defective, or Wrong Items: If the error is ours (e.g., leaking bottle, wrong scent sent), Royalfeet will provide a prepaid shipping label and cover all costs.

• Change of Mind: If you change your mind after the order is processed/shipped, the customer is responsible for the return shipping costs.

5. EXCHANGES

We do not accept direct exchanges. If you wish to get a different fragrance, please return the original unopened item for a refund and place a new order for the desired scent.

6. RESTOCKING FEES

Restocking Fee: $0.00. We do not charge any restocking or administrative fees for returned items.

7. REFUND TIMELINE

Once your return is inspected:

1. We will notify you via email of the approval or rejection of your refund.

2. Approved Refunds: Credits are applied to your original payment method (Stripe/PayPal/Credit Card).

3. Timeline: Refunds typically appear in your account within 10 business days, depending on your bank.

8. DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect due to our error, contact us at support@royalfeet.shop within 48 hours with clear photos so we can send a replacement immediately at no cost to you.