RoyalFeet has established this Return & Refund Policy to provide customers with a clear and transparent understanding of how return and refund requests are handled. This policy is designed to balance customer satisfaction with fair business practices while ensuring compliance with applicable consumer protection standards. By clearly outlining eligibility criteria, procedures, limitations, and timelines, we aim to prevent misunderstandings and ensure customers know exactly what to expect when requesting a return or refund.

Return Eligibility (Defective Products Only)

RoyalFeet accepts returns only for products that are defective, damaged, or incorrect at the time of delivery.

We do not accept returns for reasons such as change of mind, sizing issues, preference, or normal wear and tear. Products that are not defective are not eligible for return or refund.

To be eligible for a return, the item must:

  • Be purchased directly from the official RoyalFeet website
  • Be unused and unworn, except where necessary to verify the defect
  • Be returned in original condition with original packaging, accessories, and labels (where applicable)

Products showing signs of misuse, alteration, or damage caused after delivery are not eligible.

Return Request Timeframe (30-Day Return Window)

Return requests for defective, damaged, or incorrect products must be initiated within 30 days of delivery.

Requests submitted after the 30-day return window will not be accepted. Customers are responsible for inspecting their order promptly upon delivery and reporting any issues within this timeframe.

Non-Returnable Items

The following items are non-returnable:

  • Non-defective products
  • Items damaged due to customer misuse or mishandling
  • Products marked as final sale, clearance, or non-returnable on the product page
  • Items returned after the 30-day return window

Placing an order confirms acceptance of these conditions.

No Exchanges Policy

RoyalFeet does not offer exchanges under any circumstances.

If a defective product qualifies for a return and refund, customers may place a new order separately if they wish to receive another item.

Return Authorization Required

All returns must be approved in advance.

Customers must contact RoyalFeet customer support to obtain return authorization before sending any item back. Unauthorized returns will not be accepted or processed.

Once approved, customers will receive detailed return instructions. Failure to follow these instructions may result in return rejection.

Return Shipping Responsibility

For approved defective, damaged, or incorrect items:

  • Return shipping instructions will be provided after approval
  • RoyalFeet may cover return shipping only when the defect or error is confirmed

RoyalFeet is not responsible for items lost or damaged during return transit if a traceable shipping method is not used. Customers should retain proof of shipment until the return process is completed.

Inspection of Returned Items

All returned items are inspected upon receipt to confirm eligibility.

If a returned item does not meet the conditions outlined in this policy, the return may be rejected and the item may be returned to the customer at their expense. Inspection results are communicated clearly.

Refund Approval and Processing

Refunds are issued only after the returned item has been received and successfully inspected.

Approved refunds are processed to the original payment method whenever possible. Processing times vary depending on payment providers or financial institutions. RoyalFeet provides confirmation once the refund is initiated.

Partial Refunds

Partial refunds may apply if:

  • Original packaging, accessories, or components are missing
  • The item shows handling beyond what is necessary to verify the defect

Any deductions are based on objective assessment and communicated before final processing.

Order Cancellations

Order cancellation requests must be submitted promptly after purchase.

  • If the order has not entered processing, cancellation may be approved and refunded
  • If processing or shipment has begun, cancellation may not be possible, and customers must follow the return policy after delivery (if applicable)

Incorrect or Damaged Items

If a customer receives an incorrect or damaged item, they must notify RoyalFeet within 30 days of delivery and may be required to provide photo or video evidence for verification.

Upon confirmation, RoyalFeet will provide an appropriate resolution in accordance with this policy.

Policy Enforcement and Limitations

RoyalFeet reserves the right to deny return or refund requests that:

  • Are submitted outside the 30-day return window
  • Do not meet eligibility requirements
  • Indicate misuse, abuse, or fraudulent behavior

Repeated or unreasonable requests may result in account restrictions.

Policy Updates and Final Authority

This Return & Refund Policy may be updated periodically to reflect operational or regulatory changes. The version published on the website at the time of purchase governs the transaction.

RoyalFeet’s determination regarding returns and refunds is final, subject to applicable consumer protection laws.

Business Details

Business Name: RoyalFeet
Business Email: support@royalfeet.shop
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Business Address: 12922 NE 100th Ln, Kirkland, WA 98033, USA