Contact & Support Policy

At RoyalFeet, we believe that transparent and responsive communication is the foundation of a trustworthy shopping experience. Our support team is here to assist you at every stage of your journey.

1. How to Contact Us

For all inquiries, please reach out via our official business email. To help us resolve your concern faster, please include your Order Number and a clear description of your request.

2. Our Scope of Support

We provide personalized, human-led assistance for:

  • Product information & sizing guidance.
  • Order tracking & shipping updates.
  • Payment verification & billing queries.
  • Returns, refunds, and delivery issues.

3. Response Time Expectations

We aim to acknowledge all messages as quickly as possible.

  • General Inquiries: Usually addressed within a few hours.
  • Complex Cases: Matters involving logistics partners or internal reviews may take 24–48 hours. We will keep you informed if extra time is needed.

4. Customer Responsibility

To ensure a smooth resolution, please provide accurate contact details and complete order references. RoyalFeet is not responsible for delays caused by incorrect or missing information provided by the customer.

5. Professional Standards

We maintain a respectful and courteous communication environment. We expect all interactions to be professional and constructive. RoyalFeet reserves the right to limit support in cases of abusive or inappropriate language.

6. Official Channels Only

For your security, rely only on information from our official email or website. RoyalFeet is not responsible for misinformation received through unauthorized third-party sources or unofficial platforms.

Business Details

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