Contact Us

CONTACT US

At Royalfeet, we believe that exceptional service is the foundation of a top-tier shopping experience. As a specialist provider of high-quality perfumes, we understand that our customers may have detailed questions regarding scent profiles, longevity, or order logistics. We welcome every inquiry and are committed to providing you with the most accurate and helpful information possible. Our team in Honolulu is dedicated to ensuring your journey with us is smooth, transparent, and professional.

PRIMARY CONTACT INFORMATION

For the fastest and most documented service, we encourage our customers to use our official communication channels. By centralizing our support through these verified methods, we ensure that every request is tracked, audited, and resolved to your satisfaction.

Business Name: Royalfeet

Official Support Email: support@royalfeet.shop

Corporate Business Address: 848 Ala Lilikoi St, Honolulu, Hawaii 96818, United States

OUR OPERATIONAL HOURS

While our digital storefront is open 24/7, our administrative and customer support headquarters in Hawaii operates during standard business hours. This structure allows us to maintain a high level of quality control over our responses and order management.

  • Monday to Friday: 9:00 AM – 5:00 PM (GMT-5:00)
  • Saturday & Sunday: Closed for administrative correspondence.

Note: Any emails or messages sent during the weekend or on United States Federal Holidays will be addressed with priority on the following business day.

OUR RESPONSE TIME PROMISE

Transparency in communication is a core value at Royalfeet. We understand that when you have a question about your fragrance or an active order, you want a timely answer.

  • Email Correspondence: We aim to review and respond to all email inquiries within 24 business hours.
  • Complex Inquiries: For technical questions regarding ingredient sourcing or custom shipping requests, please allow up to 48 hours for a comprehensive response from our specialist team.

WHY CONTACT ROYALFEET?

Our support team is professionally trained to assist you with a wide range of needs. Please do not hesitate to reach out for any of the following:

  • Product Guidance: Detailed information on scent notes, bottle sizes, and concentrations.
  • Order Tracking: Real-time updates on your package’s journey from our facility to your doorstep in the United States, keeping you informed on your free shipping status.
  • Policy Clarification: Transparent explanations of our Free Shipping, Refund, and Return procedures.

OUR PHYSICAL OFFICE & CORRESPONDENCE

Royalfeet operates exclusively online as a legitimate US-based entity. Our office located at 848 Ala Lilikoi St, Honolulu, Hawaii 96818, serves strictly as the hub for our administrative operations and official business correspondence.

Important Return Information: Because we are an online-only store, our corporate office address is not a self-service return center. All returns must be initiated via email at support@royalfeet.shop to receive specific shipping instructions to our processing warehouse.

CONTACT & SUPPORT

We love hearing from our customers! Whether you have a question about our products, an order, or just want to say hello, our team is always here for you.