RETURNS AND REFUND POLICY

Effective Date: September 15, 2026

At Royalfeet, we take immense pride in the quality and aromatic excellence of our perfumes. We want you to be completely satisfied with your purchase. If your fragrance does not meet your expectations, we offer a straightforward return and refund process designed to be fair, transparent, and fully compliant with United States consumer protection standards.

1. RETURN WINDOW

You have 30 days from the exact date of delivery to initiate a return. If 30 days have passed since your package was delivered according to the carrier’s tracking data, we unfortunately cannot offer you a refund.

2. RETURN CONDITIONS

To be eligible for a successful return and full refund, your perfume bottle must meet the following strict criteria:

• Condition: It must be completely unused, unsprayed, and in the exact same condition that you received it.
• Sealing: For hygiene reasons, the original cellophane wrap and security seal must remain intact and unopened.
• Packaging: The item must be returned in its original brand box and protective shipping packaging.
• Non-Returnable Items: We cannot accept items that have been opened, sprayed, or show any signs of use, as well as bottles with damaged or missing original packaging.

3. HOW TO START A RETURN PROCESS

To initiate a return, please follow these steps:

• Contact our support team via email at support@royalfeet.shop
• Provide your Order Number and a brief description/reason for the return.
• Our team will review your request within 24 business hours and provide you with a unique Return Authorization Number (RAN) and the designated return warehouse shipping address.

4. RETURN SHIPPING COSTS (RESPONSIBILITY GUIDELINES)

We determine return shipping responsibilities based on the following three scenarios:

1. Change of Mind:

If you change your mind before the processing time has finished, we can cancel the order free of charge. However, once the order has been processed and shipped, you (the customer) are entirely responsible for the return shipping costs.

2. Damaged and Defective Products:

If the damage was caused by us, a faulty label, or our logistics carrier during transit, we take full responsibility and will cover all return shipping costs. However, if the product is dropped or damaged by the customer after delivery, the customer is responsible, and the item will not be eligible for a return.

3. Wrong Items:

If we made a mistake and sent you the wrong fragrance, we will pay for the return shipping label. If you (the customer) ordered the wrong item by mistake, you are responsible for purchasing the return shipping label.

For customer-responsible returns, Royalfeet is not responsible for lost or untraceable return shipments; therefore, a trackable ground shipping method is highly recommended.

5. RESTOCKING FEES

At Royalfeet, we believe in transparent pricing with no hidden penalties.

• Restocking Fee: $0.00. We do not charge any restocking, administrative, or processing fees for returned items.

6. EXCHANGES (SCENT SELECTION)

We do not accept direct exchanges. If you wish to exchange a fragrance for a different scent, you must return your original, unopened item for a refund (following the eligibility rules above) and place a completely new order on our website.

7. REFUND PROCESS & TIMELINE

Once your return package is received and inspected by our quality control team at the warehouse:

• We will send you an email notifying you that we have received your returned item.
• We will notify you of the official approval or rejection of your refund based on the item’s sealed condition.
• Approval: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (e.g., Stripe/Credit Card or PayPal).
• Timeline: Most refunds appear in your account within 10 business days, depending entirely on your financial institution’s processing times.
• Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again, then contact your credit card company first. If the issue persists, contact us at support@royalfeet.shop.

8. DAMAGED OR WRONG ITEMS RECEIVED

Please inspect your order immediately upon reception. If the item is defective, damaged in transit (e.g., leaking bottle), or incorrect, contact us within 48 hours of delivery at support@royalfeet.shop with clear photos of the issue. Depending on who is at fault (as outlined in Section 4), we will evaluate it and make it right immediately by providing a return label and issuing a refund or replacement.

Contact Information

If you need further assistance with your return, please reach out to us at:

Business Name: Royalfeet

Business Email: support@royalfeet.shop

Business Hours: Monday To Friday (9:00 AM – 5:00 PM) (GMT-10:00)

Business Address: 848 Ala Lilikoi St , Honolulu Hawaii 96818, United States