FAQS

Welcome to the Royalfeet FAQ page. We believe in complete transparency and want to ensure you have all the information necessary to shop for your high-quality fragrances with absolute confidence. If your question is not answered below, our Honolulu-based online customer service team is available via Live Chat or at support@royalfeet.shop.

SHIPPING & ORDERS

How long will it take to receive my fragrance?

At Royalfeet, we aim for a streamlined delivery process using safe ground transportation for our perfume products.

Order Handling Time: 3–4 business days (Monday – Friday).

Transit Time: 5–8 business days via reputable domestic carriers within the United States.

Order Cutoff Time: 5:00 PM (GMT-5:00). Orders placed after this time will begin processing on the next business day. Please note that we currently ship exclusively within the United States using standard ground shipping.

How can I track my shipment?

Transparency is key to a reliable experience. Once your order is dispatched from our facility, you will automatically receive an email containing your tracking number and a link to the carrier’s website. You can monitor your perfume’s journey in real-time.

Is shipping free, or what are the charges?

We offer clear and upfront shipping terms. We provide 100% Free Shipping on all orders across the United States. There are no hidden handling fees, and the price you see on the checkout page is exactly what you pay.

Can I change or cancel my order?

If you need to make a change, please contact us immediately via Live Chat or Email. We can modify or cancel orders as long as they have not yet entered the fulfillment process. Once an order is processed and the processing timeframe has passed, we are unable to make further changes.

RETURNS & REFUNDS

What is the Royalfeet return window?

We want you to love your scent. If you are not completely satisfied, you may return your item within 30 days of delivery. To be eligible, the perfume must be unused, in its original sealed packaging, and in the exact same condition that you received it.

Who pays for return shipping?

• For Defective/Damaged Items: If the product is defective, damaged in transit, or incorrect due to an error on our part, we take full responsibility and will cover the cost of the return shipping label.
• For Customer Remorse: If you wish to return a product because you changed your mind or disliked the scent, you (the customer) are responsible for the actual cost of return shipping. Royalfeet is not responsible for lost or untraceable return shipments; therefore, using a trackable shipping method is highly recommended.

Are there any restocking fees?

No. Royalfeet does not charge restocking fees for any returned items. We believe in a fair and straightforward return process for all our US-based customers.

How long do refunds take?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5 to 7 business days.

PRODUCT & USAGE

Are Royalfeet fragrances made with high-quality oils?

Yes. Royalfeet specializes in top-tier perfumery. We provide detailed aromatic specifications (such as Top, Middle, and Base notes) on every product page. We focus on longevity and authentic scent profiles to ensure your fragrance remains a signature part of your style.

How do I choose the right scent?

Choosing a perfume is personal. We provide a comprehensive Scent Profile on every product page. We highly recommend reviewing the ingredient notes and concentration levels before ordering. If you prefer a stronger, longer-lasting scent, we generally recommend our Eau de Parfum (EDP) selections.

How should I care for my perfume?

To maintain the integrity of the fragrance, avoid prolonged exposure to direct sunlight or extreme heat. Keep the bottle in a cool, dry place. Always ensure the cap is tightly closed after use to prevent oxidation and preserve the natural oils and finish of the scent.

PAYMENTS & SECURITY

What payment methods do you accept?

For a secure and convenient checkout, we accept major credit and debit cards processed via secure gateways, including Visa, MasterCard, American Express, and Discover, as well as secure digital payment options like PayPal and Apple Pay.

Is my personal and payment information secure?

Your security is our highest priority. The Royalfeet website utilizes Secure Sockets Layer (SSL) encryption technology to protect your data during transmission. We do not store your full credit card details on our servers, and our payment partners are fully PCI-compliant.

Business Name: Royalfeet

Business Email: support@royalfeet.shop

Business Hours: Monday To Friday (9:00 AM – 5:00 PM) (GMT-10:00)

Business Address: 848 Ala Lilikoi St , Honolulu Hawaii 96818, United States